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Billing Terms & Conditions
Definitions
Seller refers to the website owner – the person to whom the order for the purchase has been given.
Buyer refers to the person or organization placing the order.
Goods or services refers to the product(s) or services for which the buyer has placed an order for with the seller.
Payment
All payments are due upon completion of order. If a payment is not received or the payment method is declined the order will not be placed for the products and no items will be shipped. The buyer forfeits the ownership of any items due to non-payment. We accept most major credit cards including Visa, Mastercard, Discover, and American Express.
Shipping Policies
Shipping will be paid for by the buyer in the amount calculated by the seller at the time of purchase. Shipping costs may increase if shipping internationally or on rush orders. Additional shipping will be charged for orders shipped outside of USA. If an item is damaged during shipping, seller will not be held responsible. The seller will take all reasonable steps to ensure the protection from loss, damage or destruction of the services or materials it supplies the buyer.
Refund/Return Policy
Claims for missing items or items damaged in transit must be received within three business days of receipt of merchandise.
Clock returns are subject to a 20% restocking fee plus any refunds will be minus the cost of shipping. You have 14 calendar days to return an item from the date you received it. All returned products must be in the original packaging material and deemed to be in resalable condition. Custom or personalized clock orders are not eligible for return.
In order to return an item you need to first obtain an RMA form ( Return Merchandise Authorization ). Click here.
We recommend you ship via insured ground with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
Return for Manufacturer warranty
We offer a LIFETIME warranty on our LED lights. For any LED claim, 5 or more LED modules must be nonfunctioning before a claim can be submitted.
In order to return an item you need to first obtain an RMA form ( Return Merchandise Authorization ). Click here.
We recommend you ship via insured ground with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
Complaints
Any complaints about items or the seller should be submitted to our sales team. Please email: sales@USClockAndSign.com. We will do our absolute best to find an acceptable remedy to any situation that may arise. Each case will be looked at individually and the seller will be in contact.
Legalities
These billing terms and conditions are subject to change.
Your use of this website and placement of an order indicates you are in agreement with these billing terms and conditions
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